The staff (especially at the reception desk-Celia and Zia) are welcoming, enthusiastic, accommodating and attentive. They remember your name and express interest in getting to know you and how you're progressing. Mark, the owner, is kind, personable and easy going. He makes you feel valued as a member. Workouts are short and efficient. Sometimes the exercises are a bit strange in their combinations. For example, combining a deadlift and bicep curl does not seem to make sense because most people can deadlift considerably more weight than bicep curl. Modifications to make exercises more challenging (or less) are given by all instructors. Demonstrations are done well at the beginning of each class. Overall, Fit 36 is a great concept.