From Chelsea over the phone getting information from the first call to Raechel greeting me for my first class and explaining things further to Terrance leading the class, my experience was warm, friendly and informative. Susan, another member helped encourage me along the way. Chelsea even called me the next day to check on me. She sent me FIT36 blog info regarding nutrition pre and post workout. I'm out of shape and never once did anyone make me feel as though I couldn't do it. I couldn't do every exercise at every station, but I kept moving and hung in there until the end. My experience was great! I highly recommend FIT36!